Frequently Asked Questions
Find answers to common questions about our premium jewelry and services
Are your gold chains solid or plated?
All Jacoje jewelry is crafted from solid gold. We do not sell gold-plated, gold-filled, or vermeil items.
How do I determine the correct chain length?
We recommend measuring your neck with a string or flexible tape measure. Most men prefer 20-24 inches, while women often choose 16-20 inches.
Do you offer appraisals for insurance purposes?
Yes, we provide a detailed digital invoice and can provide a formal appraisal upon request for high-value items.
Can I customize the clasp on my chain?
Many of our chains come standard with lobster claws, but upgrades to box locks or custom clasps are available on specific models.
Is a signature required for delivery?
For security purposes, all orders over $500 require an adult signature upon delivery.
How should I clean my gold jewelry?
We recommend using warm water, mild dish soap, and a soft-bristled brush. Professional polishing cloths are also available on our site.